Policies

By creating an account or submitting a report, you agree to use Oyiwa honestly. A report should describe a real transaction or interaction, told accurately — you're responsible for what you submit, and we may ask follow-up questions, request supporting evidence, or decline to publish a report that doesn't meet our standards.

Oyiwa doesn't issue legal findings. A published case means a report met our review criteria — not that a court, regulator, or Oyiwa itself has determined wrongdoing. Any entity named in a case can respond publicly, and that response is shown alongside the original report rather than replacing it.

You keep ownership of what you submit, but posting a report, comment, or piece of evidence gives Oyiwa the right to host, display, and moderate it — including redacting personal information, labeling it appropriately, or removing it if it violates these terms or our Community Guidelines.

Don't use Oyiwa to harass or defame someone, to make a claim you know is false, to scrape or bulk-extract data from the platform, to impersonate another person or entity, or to interfere with how the platform runs. Doing so can result in content removal, account suspension, or termination.

Oyiwa is provided as-is. We work to keep information accurate and clearly sourced, but we don't guarantee that any report, case, or public reference is complete or error-free — that's exactly why the dispute and correction process exists. Decisions you make based on information found here are your own.

We'll update these terms as the platform evolves, and any material change will appear on this page with a new effective date.

We collect what you give us directly: your name and email when you register, the content of any report you submit, and any evidence you upload — plus basic technical information like IP address, used for security and to prevent abuse such as repeated automated submissions.

Report text and evidence are automatically scanned for common categories of personal information — payment card numbers, national ID numbers, passwords — and redacted from anything shown publicly. We never intentionally collect payment credentials or government identification, and you shouldn't include them in a report, comment, or upload.

Your email address is never shown publicly. If you file a report under your own name, other members can see that you filed it, but your contact details stay private unless you choose to release them — which happens only when another member requests them, you're notified, and an Oyiwa admin approves the release. Every request and decision is logged.

We don't sell personal information. We share it only to comply with valid legal process (see Law Enforcement Requests below), to protect the rights and safety of our users, or with service providers who help operate the platform under confidentiality obligations.

You can review and update your account information from your dashboard at any time. If you'd like your account closed, contact us — we'll deactivate it and stop using your personal information beyond what's needed to preserve the integrity of reports and cases already on the platform, consistent with the Data Retention Policy below.

Oyiwa is not directed at children. Please don't use the platform if you're under 18.

Report what actually happened to you. A report should describe a genuine transaction or interaction — not a rumor, an unfounded suspicion, or a personal dispute reframed to damage someone's reputation. State the facts plainly, and let the specifics support any characterization you make.

We reject reports that are clearly retaliatory, harassing, or made in bad faith, and we remove content that crosses from factual reporting into defamation, threats, or abuse. Any entity named in a case can see what's been reported and respond publicly — engaging with that response in good faith is part of using Oyiwa well.

Keep unrelated personal information out of your report — stick to what's needed to identify the entity in question, like a business name, website, or payment handle. Anything else that looks like personal information will be redacted, and repeated misuse may lead to your account being restricted.

Submitting a report requires a free Oyiwa account. This is so a moderator can always reach you if a report needs clarification, and so you can track, edit, or withdraw it later from your dashboard. Having an account is separate from what the public sees: on the review step, you can choose to post a report anonymously, so your name never appears on the public case page even though Oyiwa itself knows who submitted it.

Every report is reviewed by a human moderator before it becomes part of a public case. Our AI tooling helps structure a report — pulling out a summary, a suggested category, and key details from what you wrote — but it never decides on its own whether a report gets published, rejected, or how it's characterized. Every AI-generated summary traces back to either your own words or a clearly attributed external source; nothing is invented.

A moderator can approve a report and publish it as a case, ask you to clarify something first, or decline to publish it — for instance, if it isn't based on a genuine interaction, or reads more like a dispute you should resolve directly with the other party. A declined report can be revised and resubmitted with more information.

You can edit your own report after it's published — we keep a full history of every version rather than quietly changing what's shown, so nothing anyone already saw disappears without a trace. You can also withdraw a report entirely; a withdrawn report comes down from public view, but the record itself isn't deleted, consistent with how we handle every action on the platform.

Evidence files — receipts, screenshots, correspondence — are stored with access controls and never placed anywhere a link could expose them publicly. Only Oyiwa moderators can open a raw file, and only through a signed link that expires within minutes.

Every file is scanned on upload for personal information, and anything sensitive is redacted before it's shown to anyone, including a moderator reviewing it in context. On the public case page, evidence appears as metadata only — file type and review status, not a direct download — since evidence often contains personal details that shouldn't be public even when the claim it supports is.

Each file carries a review status as a moderator works through the case: pending, approved, redacted, or rejected. You can check the status of your own evidence from your dashboard.

If something on Oyiwa is wrong — a factual error, an incorrect entity match, information that's gone stale — anyone can request a correction, including the entity named in a case. Use the dispute workflow on the relevant case or entity page to describe what's wrong and, where you can, what it should say instead.

A moderator reviews every correction request individually. Depending on what they find, that might mean editing a case, splitting or merging entity profiles, updating a status, or explaining why the existing information stands. Either way, you'll be notified of the outcome, and the review itself becomes part of that case's record — corrections aren't made quietly.

You can dispute a case or an entity match directly from its page for any of the following reasons: the information is incorrect, the entity match is wrong, the profile is a duplicate of another one, there's a privacy concern, the content is defamatory or abusive, or there's a copyright issue.

Once filed, a dispute moves through review — open, under review, then resolved or rejected — and you'll get both an in-app notification and an email when its status changes, along with any note the reviewing admin leaves. You can track every dispute you've filed from your dashboard.

If a dispute is rejected and you believe the decision was wrong, you're welcome to file again with additional evidence or context. We'd rather look at something twice than leave a real error standing.

Oyiwa responds to valid legal process — a subpoena, court order, or other compulsory legal request — consistent with applicable law. We review every request for legal sufficiency before producing any information, and we push back on requests that are overly broad or that we believe exceed what the law requires.

Where we aren't legally prohibited from doing so, we try to notify the affected user before producing their information, so they have the opportunity to respond through the appropriate legal channel.

Law enforcement and government agencies can direct requests through Oyiwa's official legal contact channel; emergency requests involving imminent risk to someone's safety are prioritized and reviewed as quickly as possible.

We keep account, report, and case data for as long as it serves the platform's core purpose: giving people an accurate, explainable record to check before they transact, and giving moderators the history they need to review disputes and corrections.

Withdrawing a report or closing your account removes it from public view and stops active use of your personal information, but the underlying record isn't erased — consistent with how disputes, corrections, and moderation actions are always tracked here rather than silently deleted.

If you have a question about what's retained about your account specifically, reach out and we'll walk you through it. As Oyiwa matures, we plan to introduce more granular, configurable retention windows for different categories of data.